Cancellation, Refund and Return Policy
Recording, transcription, human editing and printing all carry real costs once they start, so what we can refund depends on how far your project has gone. Here is exactly how it works.
1. Digital Preservation and software plans
- 7-day low-usage guarantee: a full refund within 7 days of purchase only if usage is minimal — fewer than 30 total recorded minutes, no chapters exported to PDF, ePub or Word, and no full manuscript generated.
- Once a manuscript export is generated or total recording exceeds 30 minutes, digital plans are not refundable.
2. Printed book packages (Standard Hardcover, Family Heirloom, Legacy Concierge)
- Pre-production window: a full refund within 14 days of purchase, provided the manuscript has not been submitted for human editorial review or sent to the print queue.
- Human editorial deduction: if you cancel after a human editor has started reviewing your manuscript, a $50 editorial staging fee is kept.
- Print lock: once the digital proof is approved and the book is sent to the print facility, the $60 physical production fee is not refundable.
- Damaged or defective books: if a printed book arrives misbound, misprinted or damaged in transit, we reprint and ship a free replacement once we receive photos within 14 days of delivery.
3. Professional ghostwriting and custom retainers
- Cancel up to 48 hours before your first scheduled interview for a full refund.
- Completed interview hours, transcripts and drafted chapters are not refundable once delivered.
Subscriptions and access
- Monthly and yearly plans can be cancelled anytime to stop the next renewal.
- Memoir plans are paid once with no automatic renewal. Your recordings and drafts stay available for review and playback through the paid 12-month period.
How refunds are approved
- Every refund is reviewed by a person on our team, who confirms whether exports were made or the book reached the printer before the refund is issued.
- Approved refunds go back to the original payment method and usually appear within 5–10 business days.
- Request a refund or cancellation from My orders or Plan & usage in your account, or contact us.
Ready to ask? Request a refund or cancellation or contact us.